NOVARIS Go Terms of Service

These Terms of Service govern the contracting and use of NOVARIS Go, the platform that NOVARIS SOLUTIONS provides to businesses to serve, sell and operate. They are a contract between NOVARIS and the business that creates the account (“the business”, “you”). The use of this public website is governed by the Terms of Use.

Who We Are

This website and NOVARIS products are operated by the following company:

1. Acceptance

The business accepts these terms electronically when it creates its account or starts using NOVARIS Go. Under the Venezuelan Law on Data Messages and Electronic Signatures (articles 4 and 15), that electronic acceptance has the same validity as a signed document.

2. Who Can Contract

NOVARIS Go is a service for businesses. The person who accepts these terms must be at least 18 years old (article 18 of the Civil Code) and have the authority to bind the business.

3. The Service

NOVARIS Go brings together customer service (WhatsApp, Instagram, Messenger and calls, with an artificial intelligence assistant), posts on social media (including publishing videos on TikTok), sales and operations in one place. NOVARIS may improve, change or add features. If a change removes something important the business uses, NOVARIS will notify it in advance.

4. First Month Free

• The first month is free. No card or payment details are requested to start, and nothing is charged automatically.
• When the month ends, the business decides whether to continue and pays the first monthly fee.
• If it does not continue, the account is paused and the business has 30 days to get its data (section 9); after that, the data are deleted as described in that section.

5. Prices, Currency and Taxes

• The price in effect is reported to the business before it contracts. This website does not publish prices.
• Prices are expressed in bolívares, with a reference in United States dollars. The amount in bolívares is calculated at the official exchange rate published by the Banco Central de Venezuela (BCV) on the day of payment.
• Value added tax (IVA) is added at the rate in effect, and the tax on large financial transactions (IGTF) when it applies, for example for payments in foreign currency or in cryptoassets such as USDT.
• NOVARIS will give at least 30 days’ notice of any price change, by email and in the platform.

6. Monthly Fee, Branches and Billing Date

• Each business has a single billing date. The monthly fee is paid in advance, at the start of each period.
• NOVARIS Go allows up to 3 branches: the first is included in the monthly fee, and up to 2 more can be added. Businesses that need more branches can move to NOVARIS Pro.
• Each additional branch pays its own fee, with a discount, from its first day, on the same billing date.
• If a branch is added in the middle of a period, the proportional part is charged up to the next billing date.

7. Payment and Invoices

The business can pay by mobile payment (pago móvil) or bank transfer in bolívares, or in USDT. For payments in USDT, the IGTF is added when it applies. NOVARIS issues an invoice for each payment, in line with SENIAT rules, through an authorized digital printer, and sends it to the account’s email address. The business reports each payment in the platform, with its reference and receipt, and NOVARIS confirms it.

8. Reminders, Late Payment, Pause and Refunds

All times are in the business’s time zone.

• Before the due date: NOVARIS sends a reminder 7 days before, 3 days before and on the due date.
• Days 1 to 5 of late payment: one reminder each day, saying that the account will stop on day 7.
• Day 6: final reminder (“today is the last day”).
• At midnight at the end of day 6 the account is paused: the team cannot work, the assistant stops replying and no posts are published. Nothing is deleted.
• The owner can report the payment while the account is paused; once NOVARIS confirms it, the account is unlocked immediately.
• Months already used are not refunded.

9. Cancellation and Your Data

• The business can cancel at any time. The service stays active until the end of the period already paid.
• After cancelling, the business has 30 days to get its data. We notify it on the day it cancels, and again 15, 7 and 1 day before deletion.
• After those 30 days, the data are permanently deleted; from backups, within a further 35 days at most.

How to get your data: reports can be downloaded from the platform in PDF and CSV (which opens in Excel). The full copy of the account is delivered in common formats (CSV or JSON, with its files): request it at privacy@novarissolution.com and we deliver it within the following 30 days, also when the account is cancelled.

The business’s data belong to the business.

10. Support

Channels: SKY inside the panel, WhatsApp (+58 422-6403742) and support@novarissolution.com.

• Urgent (the business cannot sign in or the assistant is down): reply in less than 1 hour, every day.
• Important: reply on the same business day.
• Normal: reply within 1 business day, Monday to Friday, from 8 a.m. to 6 p.m., Venezuela time.

11. The Business’s Obligations

• use NOVARIS Go lawfully and comply with the Acceptable Use Policy;
• have its customers’ permission before writing to them, and comply with the policies of WhatsApp, Instagram and Messenger (Meta Platforms), and those of TikTok when publishing there;
• inform its customers about how their data are handled, including the notice that calls may be recorded, and obtain their consent when the law requires it;
• keep its team’s passwords and access secure and tell NOVARIS about any unauthorized use;
• be responsible for the content it sends and for the instructions it gives the assistant.

12. Personal Data

NOVARIS handles the data of the business’s customers on behalf of the business and only to provide the service, as explained in the NOVARIS Go Privacy Policy. By accepting these terms, the business expressly consents to its data being stored on servers in the United States, with the protections described in that policy.

13. Artificial Intelligence

The assistant replies automatically and may make mistakes. The business can review the conversations and take them over at any time. Customer data are not used to train artificial intelligence.

14. Intellectual Property

NOVARIS Go, its software, design and brands belong to NOVARIS SOLUTIONS. The business receives a right to use them while its account is active, without being able to copy, resell or modify the platform.

15. Limitation of Liability

• NOVARIS works to keep NOVARIS Go available and secure, but does not guarantee that it will work without interruptions.
• NOVARIS is not liable for failures of third-party services (WhatsApp, Instagram, Messenger, Google, telephone, internet or electricity), or for indirect damages or lost profits.
• NOVARIS’s total liability is limited to the amount the business paid in the 3 months before the event, except in cases of wilful misconduct or gross negligence, or where the law does not allow this limit.

16. Suspension or Termination by NOVARIS

NOVARIS may suspend or terminate an account that breaches these terms or the Acceptable Use Policy, or that is used for unlawful purposes. Whenever possible, it will notify the business first and give it time to fix the problem.

17. Changes to These Terms

NOVARIS will give at least 30 days’ notice of important changes, by email and in the platform. The version and effective date at the top of this page identify the terms currently in effect.

18. Governing Law, Courts and Language

This document is governed by the laws of the Bolivarian Republic of Venezuela. For any dispute, the parties choose the city of Punto Fijo, Falcón State, as their special domicile and submit to the competent courts of the Judicial District of Falcón State, without prejudice to the rights the law grants to go before another court.

This document is published in Spanish and in English. If the two versions differ, the Spanish version prevails.

19. Contact

• Legal: legal@novarissolution.com
• Support: support@novarissolution.com
• Privacy: privacy@novarissolution.com