Resources
How Operations Break
Analysis of why management systems fail in practice and what questions are worth asking before replacing them.
Articles
The Real Cost of Disconnected Systems
What breaks when CRM, accounting, and operations do not share data.
Why Automation Projects Fail
Automating a broken process only makes it fail faster.
Build, Buy, or Extend?
A framework for deciding between standard software and custom development.
The Spreadsheet Holding the Operation Together
A spreadsheet can become a critical part of an operation without ever having been designed for that responsibility. It can clearly reveal what the system is missing.
How to Migrate Without Stopping Operations
Migration risk can exist in both the data and the operation itself, especially during the period when a team must work across two systems simultaneously.
What to Ask Before Buying Management Software
A demonstration can focus on the happy path. These questions help explore what lies outside it.